Posts By: DTS

Issue with Australian inbound and outbound calls (Resolved)

Updated at: 14:47 2017.11.16 Vendor advises that the issue is resolved, any further issues please contact DTS support Updated at: 13:50 2017.11.16 Vendor has identified a hardware problem and has advised that they may have up to a 10 min outage to calls in Australia. Updated at: 12:15 pm 2017.11.16 The current issue we are …

A large fibre cut in the lower North Island (Resolved)

Updated at: 10:40 pm 2017.11.06 Fibre has now been repaired. DTS/vendors have added an extra alternative path. Awaiting confirmation of fibre repair. Updated at: 5:20 pm 2017.11.06 DTS and vendor engineers have now implemented changes to improve service. Fibre repair still planned for 6pm Updated at: 3:00 pm 2017.11.06 Fibre repair is scheduled for 6 …

Unplanned Outage with Vendor Network (Resolved)

Updated at: 5:05 pm 2017.09.11 The problem we experienced early is now resolved if you are experiencing any further issues please contact DTS. Updated at: 4:20 pm 2017.09.11 The Vendor has a temporary fix in place and is investigating further for the root cause of the outage. Dear Customers: We are aware of issues currently …

Unplanned Outage on Chorus VDSL

Updated at: 3:45 pm 2017.08.03 Services are now restored. We are still investigating the root cause of the outage and a report will follow. No further updates for this outage. Thank you for your patience. Updated at: 3:15 pm 2017.08.03 A vendor has identified a fault on one of the links. Currently, our vendor is …

DTS joins Megaport Fabric

“Megaport’s fabric allows DTS to cost effectively utilise our universal tier 1 access to NZ ultra-fast broadband (UFB) services by opening up access to Australian wholesale demand. Not only that, Megaport extends the reach of our network, they help us cost effectively connect to our Australian wholesale clients plus the elastic nature of the service …

GIGABIT PER SECOND CONNECTIONS?

What speeds can you really expect with your new 1Gbps circuit? Late last year ISPANZ published a paper briefly outlining their position and what performance you are likely to receive. Please have a look at it, I think they’re right.  — Steve Ritchie. INTERNER SERVICE PROVIDERS ASSOCIATION OF NEW ZEALAND PP 002 Issue 1.0 November …

The threats to telco IP voice revenue

Everyone in the IT industry understands (or should) that it is constantly evolving and traditional revenue models are therefore constantly at risk. In this post I look at IP voice, or VOIP, and look at how this segment is changing. As it stands today, a very significant portion of DTS’s revenue is derived from the …

Business demand for #Gignation UFB low

I travelled around NZ last week, meeting with clients and channel partners. At each meeting I tried to gauge the level of interest these businesses have in the new Gbps/500Mbps BS2a UFB service from Chorus, and the answer seems to be, “not much.” The business owners are typically keen to have it at their home, …

Inbound and Outbound Call Quality Issues

Some customers are advising of call quality issues on both inbound and outbound calls. After exhausting all other avenues, we are looking to implement a fix this evening between 10am – 3pm NZT where several instances of downtime may be experienced.