Essential Planned Maintenance

Dear Valued Customer, To ensure that we continue to deliver a high level of service to our customers, in the following month DTS engineers will be completing essential maintenance on core devices that will be completed during an off-peak window to ensure minimal disruption to our clientele. The first of the three scheduled maintenance windows …

Unplanned Outage by Upstream Providers (Resolved)

Updated at: 12:40 am 2018.05.15 Everything is up, the carrier still investigating. Updated at: 11:10 am 2018.05.15 We are aware of an issue with one of our upstream providers, affecting Taupo and Rotorua based clients. We will provide updates as soon as possible.

Internet Outage in the Hamilton Region (Resolved)

Updated at: 02:05 pm 2018.05.10 Service has now been restored. An internal fibre was replaced to restore. Updated at: 01:24 pm 2018.05.10 Techs on site checking through cabling and working with engineers Updated at: 12:30 pm 2018.05.10 Technicians heading to the site to further check cabling Updated at: 11:58 am 2018.05.10 We are currently having …

Increased Latency (Resolved)

Updated at: 5:10 pm 2018.03.21 All is now restored. Updated at: 4:10 pm 2018.03.21 Dear Customers: Please be advised that multiple International circuits between Australia and New Zealand and Australia the USA has failed. A brief disruption to your service may have occurred while the network re-converged with a possible increase in latency until the …

One way audio on some phone calls (Resolved)

Updated at: 14:05 pm 2018.2.14 Our vendor has now applied a fix and DTS is now closely monitoring the network. Updated at: 13:23 pm 2018.2.14 Vendor is still investigating on the root cause of the fault. DTS engineers are also working with the vendor on restoring calls on an alternate path. No ETR. Updated at: …

DTS Direct Customer Portal Upgrade

Change ID 577 Risk / Impact High Reason Apply Platform Update for Customer Portal Description / Impact Expected Dear valued customer, On Sunday 26th November between 2-6pm we will be upgrading our DTS Direct portal. This means that during this period the Direct portal will be unavailable while it is being upgraded by our technical …

Issue with Australian inbound and outbound calls (Resolved)

Updated at: 14:47 2017.11.16 Vendor advises that the issue is resolved, any further issues please contact DTS support Updated at: 13:50 2017.11.16 Vendor has identified a hardware problem and has advised that they may have up to a 10 min outage to calls in Australia. Updated at: 12:15 pm 2017.11.16 The current issue we are …

A large fibre cut in the lower North Island (Resolved)

Updated at: 10:40 pm 2017.11.06 Fibre has now been repaired. DTS/vendors have added an extra alternative path. Awaiting confirmation of fibre repair. Updated at: 5:20 pm 2017.11.06 DTS and vendor engineers have now implemented changes to improve service. Fibre repair still planned for 6pm Updated at: 3:00 pm 2017.11.06 Fibre repair is scheduled for 6 …

Upstream Provider Planned Outage

Change ID 593 Risk / Impact High Reason Network Maintenance by Provider Description / Impact Expected Due to planned work, your Service will experience a disruption during the outage window advised. In the event your Service does not restore on completion of the planned event, please reset your interfacing equipment. If your Service does not …

Unplanned Outage with Vendor Network (Resolved)

Updated at: 5:05 pm 2017.09.11 The problem we experienced early is now resolved if you are experiencing any further issues please contact DTS. Updated at: 4:20 pm 2017.09.11 The Vendor has a temporary fix in place and is investigating further for the root cause of the outage. Dear Customers: We are aware of issues currently …