DTS Direct Customer Portal Upgrade

Change ID 577 Risk / Impact High Reason Apply Platform Update for Customer Portal Description / Impact Expected Dear valued customer, On Sunday 26th November between 2-6pm we will be upgrading our DTS Direct portal. This means that during this period the Direct portal will be unavailable while it is being upgraded by our technical …

Issue with Australian inbound and outbound calls (Resolved)

Updated at: 14:47 2017.11.16 Vendor advises that the issue is resolved, any further issues please contact DTS support Updated at: 13:50 2017.11.16 Vendor has identified a hardware problem and has advised that they may have up to a 10 min outage to calls in Australia. Updated at: 12:15 pm 2017.11.16 The current issue we are …

A large fibre cut in the lower North Island (Resolved)

Updated at: 10:40 pm 2017.11.06 Fibre has now been repaired. DTS/vendors have added an extra alternative path. Awaiting confirmation of fibre repair. Updated at: 5:20 pm 2017.11.06 DTS and vendor engineers have now implemented changes to improve service. Fibre repair still planned for 6pm Updated at: 3:00 pm 2017.11.06 Fibre repair is scheduled for 6 …

Upstream Provider Planned Outage

Change ID 593 Risk / Impact High Reason Network Maintenance by Provider Description / Impact Expected Due to planned work, your Service will experience a disruption during the outage window advised. In the event your Service does not restore on completion of the planned event, please reset your interfacing equipment. If your Service does not …

Unplanned Outage with Vendor Network (Resolved)

Updated at: 5:05 pm 2017.09.11 The problem we experienced early is now resolved if you are experiencing any further issues please contact DTS. Updated at: 4:20 pm 2017.09.11 The Vendor has a temporary fix in place and is investigating further for the root cause of the outage. Dear Customers: We are aware of issues currently …

Upstream Provider Planned Outage

Change ID 542 Risk / Impact High Reason Software upgrade by provider Description / Impact Expected Due to planned work, your service will experience a disruption during the outage window advised. In the event your service does not restore on completion of the planned event, please reset your interfacing equipment. If your service does not …

Upstream Provider Planned Outage

Change ID 541 Risk / Impact High Reason Software upgrade by provider Description / Impact Expected Due to planned work, your service will experience a disruption during the outage window advised. In the event your service does not restore on completion of the planned event, please reset your interfacing equipment. If your service does not …

Upstream Provider Planned Outage

Change ID 540 Risk / Impact High Reason Software upgrade by provider Description / Impact Expected Due to planned work, your service will experience a disruption during the outage window advised. In the event your service does not restore on completion of the planned event, please reset your interfacing equipment. If your service does not …

Upstream Provider Planned Outage

Change ID 539 Risk / Impact High Reason Network enhancement activities. Description / Impact Expected Due to planned work, your service will experience a disruption during the outage window advised. In the event your service does not restore on completion of the planned event, please reset your interfacing equipment. If your service does not restore …

Upstream Provider Planned Outage

Change ID 530 Risk / Impact High Reason Software upgrade by provider Description / Impact Expected Due to planned work, your service will experience a disruption during the outage window advised. In the event your service does not restore on completion of the planned event, please reset your interfacing equipment. If your service does not …