Posts By: Change Control

Softswitch Maintenance

Change ID 1199 Risk / Impact Low Reason System upgrade Description / Impact Expected Maintenance on the system software will be performed in the window provided. In the event your Service does not restore on completion of the planned event, please restart your interfacing equipment. If your service does not restore after the aforementioned restart, …

Softswitch Maintenance

Change ID 1197 Risk / Impact Low Reason Apply additional disk for logging Description / Impact Expected Maintenance on the system software will be performed in the window provided. Duration There could be up to 2 breaks of 1-3 mins outage during the outage window. Work Start Date / Time Tuesday 12th of February 2019 …

Unplanned outage affecting Whangerei (Resolved)

Updated at 03:33 pm 2019.02.13 This Unplanned Event has now been resolved. The will be a planned work notification sent for further work tonight by the vendor. Updated at 03:11 pm 2019.02.13 The problem has stabilised. DTS talking to the vendor working for a full solution and presently monitoring the situation. Further update in 30 …

Emergency Network Maintenance

Change ID 1167 Risk / Impact High Reason Change of hardware in a core router Description / Impact Expected We will be replacing hardware in a core router in Wellington. There will be an outage of up to 1 hour during the window while the work goes ahead. In the event your Service does not …

Upstream Provider Planned Outage

Change ID 1108 Risk / Impact High Reason Network Maintenance by Provider Description / Impact Expected Due to planned work, your Service will experience a disruption during the outage window advised. In the event your Service does not restore on completion of the planned event, please reset your interfacing equipment. If your Service does not …

Unplanned outage in Christchurch (Resolved)

Updated at 10:27 am 2018.11.27 This Unplanned Event has now been resolved. We are carrying out further investigations to the cause of the outage and a report will be created. Sorry for any inconvenience caused by this outage. Updated at 09:44 am 2018.11.27 DTS and vendor engineers are currently investigating the outage. Engineers have also …

Upstream Provider Planned Outage

Change ID 1068 Risk / Impact High Reason Network Maintenance by Provider Description / Impact Expected Due to planned work, your Service will experience a disruption during the outage window advised. In the event your Service does not restore on completion of the planned event, please reset your interfacing equipment. If your Service does not …

Unplanned outage in Central Wellington (Resolved)

Updated at 08:39 am 2018.11.02 This Unplanned Event has now been resolved. All services should have seen restoration as of 04:00 2/11/18 Updated at 03:28 pm 2018.11.01 Latest update from the vendor. All new fibre cables in place and splicing has begun. Still on schedule for all fibre splicing work to be completed by mid-morning …

Planned Outage

Change ID 1037 Risk / Impact High Reason Network Maintenance Description / Impact Expected Due to planned work, your service will experience a disruption during the outage window advised. In the event your service does not restore on completion of the planned event, please reset your interfacing equipment. If your Service does not restore after …

Softswitch Maintenance

Change ID 1021 Risk / Impact Low Reason Software maintenance Description / Impact Expected Maintenance on the system software will be performed in the window provided. Duration There could be up to 3 breaks of up to 5-10 mins outage during the outage window. Work Start Date / Time Wednesday 10th of October 2018 at …