Posts By: DTS

VRS has launched!

Exciting news and more information from the DTS Technical Team! Those receiving our invoices will have seen a recent attachment describing our new VRS product, short for ‘Verse Reception Service’, which, I am proud to say, is now officially launched! How VRS works VRS offers customers a fully trained team of service representatives to help …

Essential Planned Maintenance Update

Dear Valued Customer, This Sunday’s planned maintenance has been cancelled. The next planned maintenance will happen on Sunday the 10th of June with a maintenance window 11 pm to Monday 11th of June 3 am NZ time with a possible up to an hour outage during that window. Next Maintenance: Work Start Date / Time …

Essential Planned Maintenance

Dear Valued Customer, To ensure that we continue to deliver a high level of service to our customers, in the following month DTS engineers will be completing essential maintenance on core devices that will be completed during an off-peak window to ensure minimal disruption to our clientele. The first of the three scheduled maintenance windows …

Unplanned Outage by Upstream Providers (Resolved)

Updated at: 12:40 am 2018.05.15 Everything is up, the carrier still investigating. Updated at: 11:10 am 2018.05.15 We are aware of an issue with one of our upstream providers, affecting Taupo and Rotorua based clients. We will provide updates as soon as possible.

Internet Outage in the Hamilton Region (Resolved)

Updated at: 02:05 pm 2018.05.10 Service has now been restored. An internal fibre was replaced to restore. Updated at: 01:24 pm 2018.05.10 Techs on site checking through cabling and working with engineers Updated at: 12:30 pm 2018.05.10 Technicians heading to the site to further check cabling Updated at: 11:58 am 2018.05.10 We are currently having …

Introducing VSP – DTS’ New Soft Phone Solution

You may recall late last year when I touched on new products that we were looking to launch to compliment our own DTS suite of services. Of late, we’ve been busy in the background getting ourselves fully prepared for the launch of each respective product so that we are able to seamlessly roll these out …

Increased Latency (Resolved)

Updated at: 5:10 pm 2018.03.21 All is now restored. Updated at: 4:10 pm 2018.03.21 Dear Customers: Please be advised that multiple International circuits between Australia and New Zealand and Australia the USA has failed. A brief disruption to your service may have occurred while the network re-converged with a possible increase in latency until the …

One way audio on some phone calls (Resolved)

Updated at: 14:05 pm 2018.2.14 Our vendor has now applied a fix and DTS is now closely monitoring the network. Updated at: 13:23 pm 2018.2.14 Vendor is still investigating on the root cause of the fault. DTS engineers are also working with the vendor on restoring calls on an alternate path. No ETR. Updated at: …

Merry Christmas from DTS

Hi all, As Christmas is fast approaching and with many of you about to put your feet up for a well-deserved break over the festive period, I wanted to take this opportunity to firstly pass on a sincere thank you to all of our clients, partners and suppliers for your wonderful support for DTS throughout …

Issue with Australian inbound and outbound calls (Resolved)

Updated at: 14:47 2017.11.16 Vendor advises that the issue is resolved, any further issues please contact DTS support Updated at: 13:50 2017.11.16 Vendor has identified a hardware problem and has advised that they may have up to a 10 min outage to calls in Australia. Updated at: 12:15 pm 2017.11.16 The current issue we are …