Posts By: DTS

Introducing VSP – DTS’ New Soft Phone Solution

You may recall late last year when I touched on new products that we were looking to launch to compliment our own DTS suite of services. Of late, we’ve been busy in the background getting ourselves fully prepared for the launch of each respective product so that we are able to seamlessly roll these out …

Increased Latency (Resolved)

Updated at: 5:10 pm 2018.03.21 All is now restored. Updated at: 4:10 pm 2018.03.21 Dear Customers: Please be advised that multiple International circuits between Australia and New Zealand and Australia the USA has failed. A brief disruption to your service may have occurred while the network re-converged with a possible increase in latency until the …

One way audio on some phone calls (Resolved)

Updated at: 14:05 pm 2018.2.14 Our vendor has now applied a fix and DTS is now closely monitoring the network. Updated at: 13:23 pm 2018.2.14 Vendor is still investigating on the root cause of the fault. DTS engineers are also working with the vendor on restoring calls on an alternate path. No ETR. Updated at: …

Merry Christmas from DTS

Hi all, As Christmas is fast approaching and with many of you about to put your feet up for a well-deserved break over the festive period, I wanted to take this opportunity to firstly pass on a sincere thank you to all of our clients, partners and suppliers for your wonderful support for DTS throughout …

Issue with Australian inbound and outbound calls (Resolved)

Updated at: 14:47 2017.11.16 Vendor advises that the issue is resolved, any further issues please contact DTS support Updated at: 13:50 2017.11.16 Vendor has identified a hardware problem and has advised that they may have up to a 10 min outage to calls in Australia. Updated at: 12:15 pm 2017.11.16 The current issue we are …

A large fibre cut in the lower North Island (Resolved)

Updated at: 10:40 pm 2017.11.06 Fibre has now been repaired. DTS/vendors have added an extra alternative path. Awaiting confirmation of fibre repair. Updated at: 5:20 pm 2017.11.06 DTS and vendor engineers have now implemented changes to improve service. Fibre repair still planned for 6pm Updated at: 3:00 pm 2017.11.06 Fibre repair is scheduled for 6 …

Unplanned Outage with Vendor Network (Resolved)

Updated at: 5:05 pm 2017.09.11 The problem we experienced early is now resolved if you are experiencing any further issues please contact DTS. Updated at: 4:20 pm 2017.09.11 The Vendor has a temporary fix in place and is investigating further for the root cause of the outage. Dear Customers: We are aware of issues currently …

Unplanned Outage on Chorus VDSL

Updated at: 3:45 pm 2017.08.03 Services are now restored. We are still investigating the root cause of the outage and a report will follow. No further updates for this outage. Thank you for your patience. Updated at: 3:15 pm 2017.08.03 A vendor has identified a fault on one of the links. Currently, our vendor is …

DTS joins Megaport Fabric

“Megaport’s fabric allows DTS to cost effectively utilise our universal tier 1 access to NZ ultra-fast broadband (UFB) services by opening up access to Australian wholesale demand. Not only that, Megaport extends the reach of our network, they help us cost effectively connect to our Australian wholesale clients plus the elastic nature of the service …

GIGABIT PER SECOND CONNECTIONS?

What speeds can you really expect with your new 1Gbps circuit? Late last year ISPANZ published a paper briefly outlining their position and what performance you are likely to receive. Please have a look at it, I think they’re right.  — Steve Ritchie. INTERNER SERVICE PROVIDERS ASSOCIATION OF NEW ZEALAND PP 002 Issue 1.0 November …