Posts By: DTS

Inbound/Outbound Call Issue [Resolved]

11:50pm NZT – Please be advised that we have identified an issue with calls affecting a number of clients and our engineers are currently working on the issue. We will continue to provide updates as we learn more. 12:20pm  NZT – Our engineers are still working on restoring services ASAP 12:30pm NZT – All call issues …

Rumour mill – A New Zealand based ISP about to fail

The IT industry loves a good gossip, and in recent weeks I have heard multiple times that a fairly sizeable ISP in NZ is close to failing. This post isn’t about determining which ISP that may be, or if the rumour is accurate in this case, but rather, I am making the point that no …

Chorus to increase revenue/influence in market shake up

Eight months ago I wrote this post about the announcement Chorus had made to create tail extensions as an add-on for UFB services. In case you haven’t got the time to click the link above, here is some background I gave back in August 2015: Tail extensions are an industry term used to describe the …

Direct release notes – 24/03/2016

Hi all, a new release is out for Direct, this time focusing on invoice visibility. Pleae note, we will continue to send you invoices each month, this feature is in addition to that process. In the Accounts Details page of Direct you will find an invoice section, this has now been updated to present the …

Chorus pushing away business with security review

I had heard some rumblings in the industry in recent weeks about Chorus reviewing its financial security arrangements with retail service providers (RSP’s) and then coming to them asking for 2 x their monthly spend as security. Today our account manager asked us for just that. The official line is that they are doing this …

Connectivity disruptions – Christchurch Region

Update: 3pm NZT We have received the below update from Enable, sorry for the scarce detail and no ETA, seems this is a fairly big issue… Enable has experienced a major network outage impacting a significant number of customers across parts of Christchurch, and in Rangiora, Kaiapoi and Woodend. The outage is a result of …

Australia: Good to be an ISP/bad to be an end user

At the APRICOT conference this week it has been interesting to meet so many people that operate outside of Australia or NZ that have assumed Australia would provide better internet options for end users than NZ. This assumption is completely wrong and Australia will be hard pressed to catch up to NZ within the next …

Direct release notes – 18/02/2016

Hi all, the first release of 2016 for our user portal “Direct” has been applied, so here is a bit of a rundown on the new features. We are continuing to focus on adding functionality and visibility for our end users, and this week we have specifically focused on our channel partners. Verse IP Telephony …

Degradation of Trans-Tasman Connectivity – 21st Jan 2016

Please be advised that one of our Trans-Tasman paths between Auckland and Sydney is experiencing a degradation of service. There may be increased / high latency some of DTS customer services. We are working with the our upstream provider to have this resolved as quickly as possible.

Reckon awards DTS trans-Tasman network management contract

DTS to provide management of Reckon’s network infrastructure across New Zealand and Australia. Sydney, Australia 11th January, 2016 Reckon Limited (ASX: RKN) have appointed DTS to manage their network across New Zealand and Australia in a new two year deal. The agreement encompasses all network routing and security devices and includes several migration and network …