Network Outage in the Ashburton area (Resolved)

Updated at: 08:36 am 2018.08.10

The fault has now been fixed and clear for 24 hours.

A report will be sent out shortly. Sorry for any inconvenience that caused.


Updated at: 19:05 pm 2018.08.08

The issue was localized by the vendor and temporary fix is in place. Services are restored. Please test your connection and reboot your CPE.

Updates on permanent fix will follow. Sorry for any inconvenience that caused.


Updated at: 15:25 pm 2018.08.08

Our vendor has narrowed down the area within their core that is causing the problem and is working on a solution. No ETR for service.


Updated at: 12:39 pm 2018.08.08

The investigation is still underway with the vendor. Some areas of the network have been eliminated but still no root cause as yet.
No ETR for service restore.


Updated at: 10:52 am 2018.08.08

The vendor is performing tests with their engineers and manufacturer support to further isolate the problem.
No ETR for services


Updated at: 8:30 am 2018.08.08

Our vendor is still experiencing a problem with slow or no internet and is engaging with external support. No ETR of services.


Updated at: 8:36 pm 2018.08.07

The vendor has found the problem and is testing the network.


Updated at: 7:11 pm 2018.08.07

There still is an issue with Ashburton services.
The vendor is still working on the issue within their network and are still working to resolve the problem. No ETR


Updated at: 6:33 pm 2018.08.07

There still is an issue with Ashburton services.
We are still working with the vendor to restore no ETR.


Updated at: 5:40 pm 2018.08.07

There still is an issue with Ashburton services.
We are still working with the vendor to restore no ETR.


Updated at: 4:34 pm 2018.08.07

There still is an issue with Ashburton services.
Vendor engineers are still working on the problem, no ETR


Updated at: 3:41 pm 2018.08.07

There is a fault in the Ashburton area. The vendor engineers are working to restore service.
Next update in 30 minutes.


Updated at: 3:05 pm 2018.08.07

Dear Customers:

We are currently experiencing a problem in the Ashburton area. Engineers are working on the issue.

Further updates will be provided within the hour.

Sorry for any inconvenience that may cause!


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