Change ID 5024 Risk / Impact High Reason VSP Platform – Major Network Upgrades Description / Impact Expected The planned work has been updated. It was originally planned for Sunday 26th of January 2025 at 16:00 (NZDT) to Sunday 26th of January 2025 at 19:00 (NZDT). The planned work now […]
Change Control
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Change ID 5023 Risk / Impact High Reason VSP Platform – Major Network Upgrades Description / Impact Expected The planned work has been updated. It was originally planned for Saturday 25th of January 2025 at 16:00 (NZDT) to Saturday 25th of January 2025 at 19:00 (NZDT). The planned work now […]
Updated at Friday 27th of December 2024 at 10:48 (NZDT) This Unplanned Event has now been resolved. Updated at Friday 27th of December 2024 at 10:48 (NZDT) Unplanned event is now resolved, Incident Report to follow in coming days for impacted customers. We apologise for any inconvenience this outage has […]
Change ID 4931 Risk / Impact High Reason Network Maintenance by Provider Description / Impact Expected Due to planned work, your Service will experience a disruption during the outage window advised. In the event your Service does not restore on completion of the planned event, please reset your interfacing equipment. […]
Change ID 4708 Risk / Impact High Reason Network Maintenance by Provider Description / Impact Expected Due to planned work, your Service will experience a disruption during the outage window advised. In the event your Service does not restore on completion of the planned event, please reset your interfacing equipment. […]
Change ID 4686 Risk / Impact High Reason Network Maintenance by Provider Description / Impact Expected The planned work has been cancelled. ************************************Due to planned work, your Service will experience a disruption during the outage window advised. In the event your Service does not restore on completion of the planned […]
Change ID 4677 Risk / Impact High Reason Network Maintenance by Provider Description / Impact Expected Due to planned work, your Service will experience a disruption during the outage window advised. In the event your Service does not restore on completion of the planned event, please reset your interfacing equipment. […]
Updated at Monday 15th of July 2024 at 16:26 (NZST) This Unplanned Event has now been resolved. Updated at Monday 15th of July 2024 at 15:01 (NZST) We are currently experiencing another upstream provider issue whereby it is taking a long time for outbound calls to connect (NZ only), and […]
Updated at Monday 15th of July 2024 at 12:12 (NZST) This Unplanned Outbound Call Connect issue has now been resolved. Updated at Monday 15th of July 2024 at 11:47 (NZST) We are currently experiencing an upstream provider issue whereby it is taking a long time for outbound calls to connect […]
Change ID 4534 Risk / Impact High Reason Network Maintenance by Provider Description / Impact Expected Due to planned work, your Service will experience a disruption during the outage window advised. In the event your Service does not restore on completion of the planned event, please reset your interfacing equipment. […]
Change ID 4495 Risk / Impact High Reason Network Maintenance by Provider Description / Impact Expected Due to planned work, your Service will experience a disruption during the outage window advised. In the event your Service does not restore on completion of the planned event, please reset your interfacing equipment. […]
Change ID 4446 Risk / Impact Low Reason Upstream Vendor planned work Description / Impact Expected This is an information notification that one of our upstream vendors will be performing planned maintenance, which is part of routine upgrades to enhance the reliability and performance of our services. During this time, […]