Network Outage in the Ashburton area (Resolved)

Updated at: 08:36 am 2018.08.10 The fault has now been fixed and clear for 24 hours. A report will be sent out shortly. Sorry for any inconvenience that caused. Updated at: 19:05 pm 2018.08.08 The issue was localized by the vendor and temporary fix is in place. Services are restored. Please test your connection and reboot your …

Upstream Provider Planned Outage

Change ID 912 Risk / Impact High Reason Network Maintenance by Provider Description / Impact Expected Due to planned work, your Service will experience a disruption during the outage window advised. In the event your Service does not restore on completion of the planned event, please reset your interfacing equipment. If your Service does not …

Upstream Provider Planned Outage

Change ID 911 Risk / Impact High Reason Network Maintenance by Provider Description / Impact Expected Due to planned work, your Service will experience a disruption during the outage window advised. In the event your Service does not restore on completion of the planned event, please reset your interfacing equipment. If your Service does not …

Planned Network Maintenance

Change ID 899 Risk / Impact High Reason Core Router Maintenance. Description / Impact Expected An interruption to services will occur during this planned work window for 2x 15 minutes outages, totaling 30 minutes. This is to allow engineers to preform maintenance on the network. Duration Up to 30 minutes outage within window Work Start …

Planned network maintenance

Change ID 889 Risk / Impact High Reason Core Router Maintenance. Description / Impact Expected This notification is to replace CR 887 which was planned for the 14th July at 00:01 to 01:00. The planned work will now happen on the date and time provided. An interruption to services will occur during this planned work …

Essential Planned Maintenance Update

Dear Valued Customer, This Sunday’s planned maintenance has been cancelled. The next planned maintenance will happen on Sunday the 10th of June with a maintenance window 11 pm to Monday 11th of June 3 am NZ time with a possible up to an hour outage during that window. Next Maintenance: Work Start Date / Time …

Upstream Provider Planned Outage

Change ID 824 Risk / Impact High Reason Network Maintenance by Provider Description / Impact Expected Due to planned work, your Service will experience a disruption during the outage window advised. In the event your Service does not restore on completion of the planned event, please reset your interfacing equipment. If your Service does not …

Essential Planned Maintenance

Dear Valued Customer, To ensure that we continue to deliver a high level of service to our customers, in the following month DTS engineers will be completing essential maintenance on core devices that will be completed during an off-peak window to ensure minimal disruption to our clientele. The first of the three scheduled maintenance windows …

Unplanned Outage by Upstream Providers (Resolved)

Updated at: 12:40 am 2018.05.15 Everything is up, the carrier still investigating. Updated at: 11:10 am 2018.05.15 We are aware of an issue with one of our upstream providers, affecting Taupo and Rotorua based clients. We will provide updates as soon as possible.

Internet Outage in the Hamilton Region (Resolved)

Updated at: 02:05 pm 2018.05.10 Service has now been restored. An internal fibre was replaced to restore. Updated at: 01:24 pm 2018.05.10 Techs on site checking through cabling and working with engineers Updated at: 12:30 pm 2018.05.10 Technicians heading to the site to further check cabling Updated at: 11:58 am 2018.05.10 We are currently having …