Increased Latency (Resolved)

Updated at: 5:10 pm 2018.03.21 All is now restored. Updated at: 4:10 pm 2018.03.21 Dear Customers: Please be advised that multiple International circuits between Australia and New Zealand and Australia the USA has failed. A brief disruption to your service may have occurred while the network re-converged with a possible increase in latency until the …

One way audio on some phone calls (Resolved)

Updated at: 14:05 pm 2018.2.14 Our vendor has now applied a fix and DTS is now closely monitoring the network. Updated at: 13:23 pm 2018.2.14 Vendor is still investigating on the root cause of the fault. DTS engineers are also working with the vendor on restoring calls on an alternate path. No ETR. Updated at: …

DTS Direct Customer Portal Upgrade

Change ID 577 Risk / Impact High Reason Apply Platform Update for Customer Portal Description / Impact Expected Dear valued customer, On Sunday 26th November between 2-6pm we will be upgrading our DTS Direct portal. This means that during this period the Direct portal will be unavailable while it is being upgraded by our technical …

Issue with Australian inbound and outbound calls (Resolved)

Updated at: 14:47 2017.11.16 Vendor advises that the issue is resolved, any further issues please contact DTS support Updated at: 13:50 2017.11.16 Vendor has identified a hardware problem and has advised that they may have up to a 10 min outage to calls in Australia. Updated at: 12:15 pm 2017.11.16 The current issue we are …

A large fibre cut in the lower North Island (Resolved)

Updated at: 10:40 pm 2017.11.06 Fibre has now been repaired. DTS/vendors have added an extra alternative path. Awaiting confirmation of fibre repair. Updated at: 5:20 pm 2017.11.06 DTS and vendor engineers have now implemented changes to improve service. Fibre repair still planned for 6pm Updated at: 3:00 pm 2017.11.06 Fibre repair is scheduled for 6 …

Upstream Provider Planned Outage

Change ID 593 Risk / Impact High Reason Network Maintenance by Provider Description / Impact Expected Due to planned work, your Service will experience a disruption during the outage window advised. In the event your Service does not restore on completion of the planned event, please reset your interfacing equipment. If your Service does not …

Unplanned Outage with Vendor Network (Resolved)

Updated at: 5:05 pm 2017.09.11 The problem we experienced early is now resolved if you are experiencing any further issues please contact DTS. Updated at: 4:20 pm 2017.09.11 The Vendor has a temporary fix in place and is investigating further for the root cause of the outage. Dear Customers: We are aware of issues currently …

Upstream Provider Planned Outage

Change ID 542 Risk / Impact High Reason Software upgrade by provider Description / Impact Expected Due to planned work, your service will experience a disruption during the outage window advised. In the event your service does not restore on completion of the planned event, please reset your interfacing equipment. If your service does not …

Upstream Provider Planned Outage

Change ID 541 Risk / Impact High Reason Software upgrade by provider Description / Impact Expected Due to planned work, your service will experience a disruption during the outage window advised. In the event your service does not restore on completion of the planned event, please reset your interfacing equipment. If your service does not …

Upstream Provider Planned Outage

Change ID 540 Risk / Impact High Reason Software upgrade by provider Description / Impact Expected Due to planned work, your service will experience a disruption during the outage window advised. In the event your service does not restore on completion of the planned event, please reset your interfacing equipment. If your service does not …