A better broadband experience for New Zealand businesses

DTS Direct Customer Portal maintenance – Re Schedule

Change ID 1906
Risk / Impact Low
Reason Regularly system maintenance and upgrade to take advantages of new feature and improve performance
Description / Impact Expected The planned work has been updated.

It was originally planned for Thursday 11th of June 2020 at 21:00 (NZST) to Thursday 11th of June 2020 at 21:30 (NZST).

The planned work will now re scheduled for the date and time provided.

On Thursday 11th June 2020 between 9-9:30 pm we will perform maintenance on our DTS customer portal.

During this maintenance window, Direct portal will be unavailable for 1 to 5 minutes while it is being upgraded by our technical engineers.
The SQ Tool that can be found on our website (https://direct.dtsanz.com/sqtool) will also not be available during this period.

Emails for support may be delayed while the maintenance is happening, therefore should you need any urgent support requests during this period please phone our support desk on 0508 387 669 Option 2 as this will be answered by our on-call engineer as per our standard out of hours support structure.

We hope you enjoy the portal and we welcome any feedback you may have as well.
Duration Direct Customer Portal will be unavailable for about 5 minutes during window
Work Start Date / Time Friday 19th of June 2020 at 21:00 (NZST)
Friday 19th of June 2020 at 19:00 (AEST)
Work End Date / Time Friday 19th of June 2020 at 21:30 (NZST)
Friday 19th of June 2020 at 19:30 (AEST)