| Change ID | 577 |
| Risk / Impact | High |
| Reason | Apply Platform Update for Customer Portal |
| Description / Impact Expected | Dear valued customer, On Sunday 26th November between 2-6pm we will be upgrading our DTS Direct portal. This means that during this period the Direct portal will be unavailable while it is being upgraded by our technical engineers. The SQ Tool that can be found on our website (https://direct.dtsanz.com/sqtool) will also not be available during this period. Emails for support will not be actioned while the upgrade is happening, therefore should you need any urgent support requests during this period please phone our support desk on 0508 387 669 Option 2 as this will be answered by our on-call engineer as per our standard out of hours support structure. We hope you enjoy the new portal and we welcome any feedback you may have as well. |
| Duration | Direct Portal will be unavailable for about 2 hours during the outage windows |
| Work Start Date / Time |
Sunday 26th of November 2017 at 00:00 (NZDT) Saturday 25th of November 2017 at 22:00 (AEDT) |
| Work End Date / Time |
Sunday 26th of November 2017 at 23:55 (NZDT) Sunday 26th of November 2017 at 21:55 (AEDT) |
